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Need Some Help?

How long will it take to process my order?

Most normal card orders shipped within the U.S. should arrive in 3-8 business days, depending upon the shipping method you choose. This includes 1-2 days for processing and printing.

What kind of paper do you use?

Most of our products are printed on our signature 110 lb. matte finish card stock. Similar designs may be available in photo paper, postcard or magnet formats. You'll find paper descriptions on the product page. We are proud of our paper and confident you will love it too!

Live Chat Online

Monday - Friday: 8 a.m. to 9 p.m. CST
Saturday & Sunday: 10 a.m. to 10 p.m. CST

Call 800.403.8861

Monday - Friday: 8 a.m. to 7 p.m. CST
Closed Saturday and Sunday

Send Us an Email

We’ll get back to you within 1 business day.
We promise.

Personalizing Questions

Q. What are all those orange bubbles for?

When you first open an item to personalize it, one or more orange bubbles will appear, pointing to all the things on your project that can be edited. There are three different kinds of bubbles.

1. The T bubble is for editing your copy or text. When you click on it, a text editing window opens and you can type in new text, change the color, font or font size of the text, change its alignment and use spellcheck. To see your changes or to keep the text as is, click or tap Done. Your changes will appear in your project and the orange T bubble will change to green. If you want to change the text later, click Cancel instead and the bubble will stay orange. You will be reminded to change it later when you finalize your project.

You can also move the text box by clicking and dragging the orange bubble when the text editor is closed. To move it back to where it was, click the Undo button (left arrow) at top of screen.

2. The color bubble is for changing the color of something, whether a background color or a design element such as a border, illustration or fancy lettering that cannot be edited using the text editor. When you click on the color bubble, a color palette opens up and you can choose from over 80 colors or create your own custom color. Your new color will load into your project automatically, and the orange bubble will turn to green with your new color in the center, signifying that you are finished editing that spot.

3. The artwork bubble indicates that there are other options available for that particular piece of artwork: for example, different wording options, foil-stamp colors, patterns or textured looks. When you click on the orange artwork bubble, your editing options appear at the top of the window. A small Color circle at the top of the window means you can change the color of that specific artwork element. A green Edit Artwork box means you can choose different versions of the artwork. In many cases you can change both.

Use the Edit Mode/Preview Mode toggle at the top of your screen to see your project without these bubbles.

Q. How do I upload photos?

If you want to use photos you previously uploaded, you will need to sign in. In addition, if you want to access uploaded photos in the future or edit from a different computer, you will want to sign in to be able to access the photos at a later time. In order to sign in to your account, exit the personalization and click in the header of the Pear Tree site to Sign In or Create an Account. Once you have signed in, you can then find your product again and start personalizing. To upload the photos, click or tap the Add Photo flag in any blank photo area. Your options for gathering photos will appear on the left. Use the Upload Photos button to upload photos stored on the device you're using. Use the Facebook or Instagram buttons to upload photos stored on these sites. NOTE: You must create an account and be signed in to save photos for later use. Photos will only be stored for up to 3 months.

To upload photos stored on your device: Click the Upload Photos button and locate photos in the browse window. Highlight the photos you want to upload. To upload several files at once, hold down the Control key (Command key on a Mac) and click on each file. Then click Open to confirm your selection and they will begin uploading automatically. To add a photo to your card click the Add Photo flag in the photo area and then click or tap a photo on the left.

To upload photos from Facebook or Instagram: Click or tap the Facebook or Instagram button. You will be asked to log in to your account, if you are not logged in. You can then browse for photos in different albums or folders and select the ones you want to upload. Then click Upload Photos to upload. (Don't worry, this activity will not be visible to friends or followers, and no other information will be taken from your account.)

  • Use caution with Facebook or Instagram photos. They are sized for Internet usage and will be too small to print clearly in most of our larger photo areas. Look for our small photo/mobile-friendly cards for better results with these photos. You can find our mobile-friendly designs by narrowing your search in the left column of any of our product listings.
  • Click on a photo to add it to your project. If you do not see a low-resolution warning when you place your photo, you are good to go. Even if you do see a low-resolution warning, if your photo appears clear enough to you, you can use your judgement on whether you want to proceed. Most customers are happy with the quality of their photos. Because screen brightness can very the project may print darker or lighter than what you are seeing on your device, we recommend you To see how it will print,

Photos will not be saved unless you sign in! If you do not have (or are not signed in to) a Pear Tree account, uploaded photos are stored only temporarily on our site. Any photos that are used in a project will be saved to that project, but may not be available for use in other projects next time you visit. (It's a cookie thing.) To avoid having to upload the same photos again, sign in to your account or create one before leaving. (You will have the option to sign in or create an account during the checkout process.)

Q. I can't find my uploaded photos. Where did they go?

Are you signed in to your Pear Tree account? If you were signed in when you created a project and are no longer signed in, signing in should locate your photos. If you do not have an account, photos are stored only temporarily on our site. If it has been awhile since you visited and you don't see them, you may need to upload them again.

To avoid having to upload the same photos again, sign in to your account or create one before leaving. (You can also do this during the checkout process.)

Q. What are the recommended photo sizes and formats?

Minimum photo size:

  • Image resolution of at least 300 ppi (pixels per inch) or a file size of 2-5 MB should be fine for most photo areas, except very large areas such as yard signs and posters. Smaller photos (no less than 500 KB) can be used in small photo areas such as our mobile-friendly designs. If you do not see a low-resolution warning when you place your photo, you are good to go.
  • If your photo file does not list its resolution, look for an image size of at least 1500 x 2100 (or 2100 x 1500) pixels, or a file size of approximately 2-5 MB.

Maximum photo size:

  • 20 MB

Photo file formats accepted:

  • .jpg
  • .tiff
  • .png

Q. How can I tell what size my photo is?

Using Windows: Find the saved photo file on your computer or device. Right click on the file and go to Properties. Click on the Details tab at the top. In the area that says Image, Horizontal Resolution and Vertical Resolution should each be at least 300 ppi (pixels per inch).

Using Mac OS: Find the saved photo file on your computer or tablet. Hold down the Control key and click on the photo file. Go to Get Info. Look under More Info for dimensions. Make sure the dimensions are in the range of 1500 x 2100 pixels.

Facebook and Instagram photos are sized for Internet use and are usually smaller in size than the original files. For larger photo areas in your project, it's best to use original photo files from your camera or stored on your computer whenever possible. Smaller photos may work just fine in smaller photo areas in our cards. If you love the photo, try it in a card with a smaller photo area. (Maybe this is more than you wanted to know, but it makes the geeks happy that we're including it.)

Q. Why is there a warning icon on my photo? What do I do if my photo is too small?

A low-resolution warning that pops up when placing your photo (or a red exclamation point on any photo in your project) means your photo is too small (or too narrow or too short) to print well in that particular space. We're not kidding about this. It will appear blurry or pixelated in your printed cards, even if it looks fine on your computer screen. If you do not have access to a larger size image, we recommend you not use the image in that photo area. Smaller image files may work just fine in smaller photo areas in our cards. If you love the photo, try it in a card with a smaller photo area.

  • Facebook and Instagram photos are often not large enough to print clearly in the larger photo areas of our products. Either upload the original version of the photo, or look for our small photo/mobile-friendly designs for better results with these photos. You can find our mobile-friendly designs by narrowing your search in the left column of any of our product listings.
  • If the photo is a copy, and you have access to the original digital file, check the size of the original. (See How can I tell what size my photo is?) If its size/resolution is larger, upload this file and use it instead of the smaller copy.
  • It's best not to crop photos prior to uploading them, since you can adjust the zoom once it's in your project and may need the extra size to get it to fit properly. If you still have the original un-cropped version, try that instead.
  • If the original is on a phone, camera or memory card and you are saving it to a computer, your photo management software (such as iPhoto or Picasa) may decrease the size of the image to save space. When it asks you what quality to save it as, choose a higher quality, not to exceed 20 MB file size. Anything at or above 3 MB should be fine for most of the photo areas in our products, with the exception of large projects such as posters, canvas or wall art.
  • If your original is a print that was scanned, re-scan it using the highest quality setting possible. Your original photo should be at least 4 x 6" to get a high quality scan (or larger for a large project such as a poster).

Q. What if my photo is too large?

The maximum photo size we accept is 20 MB. If you try to upload a photo that is larger than that, a warning will appear in the upload window.

  • If your photo is too large to upload, open the original photo with your photo editing/organizing software program and duplicate it or create a copy. Open the duplicate, then save it as a smaller image size. Consult the help section of your photo editing software if you are unsure how to do this. Give this smaller version a different name so you can easily find it, and then upload it.
  • It's best not to crop photos to make them smaller because you can adjust the zoom once it's in your project, and you may need the extra space to get it to fit properly.
  • To adjust the size of your photo after placing it in a card, click on the Edit Photo flag on the photo. Use the Zoom slider by clicking and holding the dot while dragging it to zoom in and out. If you cannot drag the slider one way or the other, this means it is already at the minimum or maximum size required to fill the height or width of the space.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means it has reached the edge of your photo and cannot move further in that direction.

Q. How do I zoom out on a photo that is too close up?

If your photo is large enough, you may be able to use the Zoom tool to adjust the way it is cropped. Click on the Edit Photo flag on your photo and use the Zoom slider to make the subject of your image smaller or larger. The dotted line around the edge of your photo indicates the portion of your photo that will be cut off when printed. This is required for printing accuracy.

The Zoom tool works best when the proportions of your photo match the proportions of the photo box you placed it in (i.e. a horizontal photo in a horizontal box and a vertical photo in a vertical box). If you cannot drag the slider one way or the other, this means your photo is already at the minimum or maximum size required to fill that space either horizontally or vertically.

To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means you have reached the edge of your photo and cannot move further in that direction.

If you see a low-resolution warning (a rust colored diamond with a camera in it) while placing or zooming (or an exclamation point after placing the photo) your photo is too small to fill the space at that zoom level, and will appear blurry or pixelated when printed. You should pull back on the zoom, or find a larger photo with the right dimensions to fit that space.

Q. How do I edit, switch or delete a photo?

To adjust the size or look of your photo after placing it in a card, click on the Edit Photo flag on the photo to open the photo editing box.

  • Use the Zoom slider by clicking and holding the dot while dragging it to zoom in and out. If you cannot drag the slider one way or the other, this means your photo is already at the minimum or maximum size required to fill that space, either vertically or horizontally.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means it has reached the edge of your photo and cannot move further in that direction.
  • To change the color of a photo, click on the B&W or Sepia filter buttons.
  • To replace a photo in any photo area, click on either Change Photo or Remove Photo at the top of the photo area. Select a new photo at left to replace it in your project.

To delete a photo from the photo upload area, click on the Remove Photo button below your photo gallery and highlight the photos you want to delete.

You cannot delete a photo area within the project's design, but you can leave it blank if you want to. Any photo area without a photo in it will be filled in with whatever background color or pattern is on the card. If there is no background color or pattern, it will print white. Look for the View PDF Proof option (click Next and it's at the top of the Finalize Project screen) to see exactly how your project will look.

Q. Why does my photo turn upside down when I place it in the card?

Not to worry! Your photo is upside down because your card will be folded, either during the printing process or afterwards, before sending. When it is folded your photo will appear right side up. We promise.

Q. How do I select other options for greetings and backers?

Many of our newer cards have alternate options for greetings or backer patterns. When personalizing your card, if you see an artwork editing button (an orange bubble with shapes in it) this artwork can be changed in some way. Click or tap on this bubble to see what can be changed. If you see a green Edit Artwork button, click or tap this to select an alternate artwork options such as a backer pattern or greeting. If you see a small Color button, you can use that to change its color. In some cases you can change both.

Q. Why can't I change the color of something?

Many but not all of our products allow you to edit the colors, and not all of the colors on a particular card may be editable. Background and artwork colors that can be changed are marked with an artwork editing button (an orange bubble with shapes in it). Click on the Artwork bubble to see what can be changed. If a Color button appears at the top of the window, you can change the color. If an Edit Artwork button appears, you may be able to choose other patterns, artwork or text options.

Text colors (marked with a T bubble) can be changed by clicking on the text itself or the T bubble, which opens a text editing box. A small color box shows the text color, and if you click on it, the color palette appears so you can choose another color. Text that cannot be edited is considered artwork. Look for an orange artwork editing bubble to see if its color can be changed, as described above.

Foil colors, if more than one option is available, should be selected on the product detail page before personalizing.

Q. Can I change the design (add, delete or move a text or photo box)?

Photo boxes

Photo boxes cannot be moved, added or deleted in our personalizing tool. They can, however, be left blank if you wish to do so. Areas that are left blank will be filled in with whatever background color or pattern is on the card. If there is no background color or pattern, it will print white. Look for the View PDF Proof option (click Next and it's at the top of the Finalize Project screen) to see exactly how your project will look.

Text boxes

  • All editable text boxes (marked with a T bubble) can be moved. With the text editing box closed, click and drag the T bubble. To move it back to where it was, use the undo button (left arrow) at top of screen.
  • Any text box that is editable can also be left blank, if desired. Areas that are left blank will be filled in with whatever background color or pattern is on the card. If there is no background color or pattern, it will print white. Look for the View PDF Proof option (click Next and it's at the top of the Finalize Project screen) to see exactly how your project will look.
  • Non-editable text (such as foil-stamped text, calligraphy, stylized lettering or extra large fonts), is considered artwork and may or may not be editable. Look for an artwork editing bubble (an orange bubble with shapes in it) and click on it. Options will appear above. If a green Edit Artwork button appears, click this to see other artwork options. If this button does not appear, it cannot be changed.

In some cases we may be able to make minor changes to the design of a card for you, such as enlarging a text box or moving a photo or text box slightly. There is a $25 charge for this service. Because our ability to do this is limited and varies by card, please send us an email with the details, including the item number, what you'd like to change and your username, so that we can determine whether changes can be made to your project. We will contact you before proceeding.

Q. How do I edit text?

To edit text, either click on the text area or on the orange T bubble next to it. A text editing window will open, where you can type in new text, change its color, font, font size and alignment, and use spellcheck.

  • Orange vs. Green text bubbles. When you click or tap done, your changes will appear in your project and the orange T bubble will change to green (even if you don't change anything). If you want to be reminded to change the text later, click or tap Cancel instead. The orange T bubble will remain orange, reminding you to edit the text later.
  • Text will print exactly as it appears on your screen. To maintain the integrity of the design as well as the size of the font, we recommend that you keep your text reasonably close to the length of the original text. The text box will expand if you add more text, but you may need to change the font size to ensure that it fits within the space allotted. Look for the View PDF Proof option (click Next and it's at the top of the next screen) to see exactly how your project will look and make sure the text is legible.
  • Move the text box (when the editing box is closed) by clicking and dragging the T bubble. To move it back to where it was, use the undo button (left arrow) at the top of the editing window.
  • Special characters and language accent marks can be added by using an international keyboard, or by copying and pasting text with the correct characters from a Word doc into the text areas.
  • Non-editable text (such as foil-stamped text, calligraphy, stylized lettering or extra large fonts), is considered artwork and may or may not be editable. Look for an artwork editing bubble (an orange bubble with shapes in it) and click on it. Options will appear above. If a green Edit Artwork button appears, click this to see other artwork options. If this button does not appear, it cannot be changed.
  • Remove text simply by deleting it in the editing box and leaving it blank. If it is not editable, you cannot remove it.

When all the text areas have been edited, click Next to add the project to your cart. If you see a warning that some text areas have not been edited, please return to your design and double check all the orange bubble areas. If you do not want to change something (as may be the case with simple text like a year or wording you like) you can safely ignore this warning. Use the Zoom tools (+ and - at the top of your screen) to see these text areas more clearly.

Q. How do I save my project to edit or purchase later?

To save your project to finish later, personalize your item and bring it all the way to the cart. Note: You will be able to edit it later when you have more time.

If you close your Internet browser with items in your cart, they may be gone when you return to your shopping cart unless you log in to your account before closing your Internet browser. If you wish to save items in your shopping cart for a later time, simply log in or create an account if you haven’t already. Once you are logged in, items in your shopping cart will be saved, so when you return to the site and log in, your items will be in your shopping cart even if you’ve closed your browser, left the site or cleared out your cookies, or came back to us on a different device. To create a new account (log in), simply click "Sign In" at the top of the Pear Tree website. You’ll be asked to create a new account or log in to an existing account. You may return any time in the future and the items you’ve selected will still be in your shopping cart.