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Customer Service

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Order Status

Now that you've placed your order, here are a few facts about what happens next.

Processing Time

Most orders require 1-2 days for processing and printing before shipping. Exceptions include large orders of 300 or more pieces, as well as certain products as noted in the product details. Add one additional day for Assembly Services, if ordered. Once printed, your order will be shipped via your shipping method of choice.

Tracking Your Order

As soon as your order ships, you will receive a shipping confirmation email with estimated arrival dates and tracking information. Depending on the shipping method you chose, it may take 24 hours for your tracking number to return any information. If you have a Pear Tree account, you can also check your order status by signing in to My Account and clicking on Order History. Click on the order number to see details and tracking info (available after it ships).

Shipping Carriers

We use the most efficient shipping method for your choice of delivery options and billing address. Carriers may include U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, Purolator, or a combination of these. Our Free Shipping method is UPS SurePost(R), which uses UPS Ground to deliver to your local area, and the U.S. Postal Service to deliver to your shipping address.

To change something on a project after placing the order

You have 45 minutes after placing your order to make any editing changes, including text, photos and colors. You may be charged a fee of up to $25 (depending on what type of change it is) and processing of your order may be delayed. To make a change, call Customer Service immediately at 1-800-403-8861. Please understand that after the 45-minute mark we begin processing your order. Changes cannot be made after this point without stopping all customer orders in progress.

To change the quantity of an order

If you've just placed the order, call Customer Service at 1.800.403.8861 immediately, and we may be able to change it for you. If your order has already been printed or was ordered a long time ago, follow the steps below to order more of a previously purchased item.

To cancel an order

You have 45 minutes after placing an order to cancel it. You must call Customer Service immediately at 1-800-403-8861. Cancellations made after the 45-minute cut-off time will be charged in full. Please note that if you cancel your order, any personalized items in the order will not be saved. If you wish to order any of the items at a later time, you will have to re-personalize them.

To order more of a previously purchased item

If you have a Pear Tree account, you can sign in to My Account and click on Order History. Click on the order Confirmation Number to see the individual items you purchased, and look for the Order More button next to the item. If you do not have an account, call Customer Service at 1-800-403-8861 for reorders.