What is your return policy? Do you offer a guarantee?
We want you to be delighted with your order, and putting that smile on your face is our first priority. If for some reason you are not completely satisfied, please let us know and we'll do whatever we can to make it right. Happiness guaranteed!
If there is an issue with your order, please contact us immediately so that we can determine the best way to resolve the issue.
Monday - Friday: 9 a.m. to 10 p.m. EST
Saturday & Sunday: 11 a.m. to 11 p.m. EST
Call Toll Free 800.403.8861
Monday - Friday: 9 a.m. to 8 p.m. EST
After Hours Email
If directed to return, items must be returned within 30 days of receipt. Please include a copy of the packing slip and the reason for the return in the package. Pear Tree does not cover return shipping charges unless we request the return. Returns will be processed 2-3 business days after we receive them. Once your return has been processed, please allow 3-5 business days for the refund to appear on your credit card.