I had beautiful professional photos taken for my Christmas card, picked out a beautiful card from peartree and ordered in the beginning of November to take advantage of the sale and have my cards with plenty of time before Christmas. My cards arrived and the photos looked very light and washed out. I reached out to customer service, they offered to fix the cards and reprint. The new cards arrived, with no changes. I called again and the response was ?do you want a refund? I was hoping that the poor quality of the photo could be addressed but it wasn?t. Needless to say, they did refund me, but I lost three weeks of time waiting and had to go to a different site to order new cards. The new cards came out gorgeous, so I know it was not the photo quality but in fact peartree?s printing process. It made me very sad because I really love peartree?s selection of cards but I will not use them again because of the poor quality printing and inability to fix the issue through customer service.
We are sorry you had a less than perfect experience and we want to make things right. We've reached out to you via email and look forward to your reply.
Pear Tree never fails to deliver on quality, speed, and that personal touch. Our order arrived within a week and was packaged in a manner I would have packed fine china. Cards and all accessories arrived in pristine condition-no bent corners or mangled envelopes. But here is the real reason I continue to purchase from Pear Tree year after year: when you open your package, there is a signed thank you note from the Pear Tree team. The extra touches this company gives: the deliberate and careful packaging of my purchase, the thank you notes, their genuine gratitude for my purchase...makes me feel as if I am their only customer and they care as much about my projects as I do. You get what you pay for - and more - from Pear Tree.
I always get my Christmas cards printed at Pear Tree. It started during the COVID-19 lockdown with a cute and humorous quarantine card to ones with our family photos. Personalizing cards is so easy that I feel that I've actually created the card myself! Such good quality and service!! I plan on using this company for a long time!
I always get my Christmas cards printed at Pear Tree. It started during the COVID-19 lockdown with a cute and humorous quarantine card to ones with our family photos. Personalizing cards is so easy that I feel that I've actually created the card myself! Such good quality and service!! I plan on using this company for a long time!