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Top Questions

Tell me what's changed with this upgraded website?

How long will it take to process my order?

How can I track my order?

What kind of paper do you use?

Do you offer a guarantee?

Personalizing Questions

What are all those orange bubbles for?

How do I upload photos?

I can't find my uploaded photos. Where did they go?

What are the recommended photo sizes and formats?

How can I tell what size my photo is?

Why is there a warning icon on my photo? What do I do if my photo is too small?

What if my photo is too large?

How do I zoom out on a photo that is too close up?

How do I edit, switch or delete a photo?

Why does my photo turn upside down when I place it in the card?

How do I select other options for greetings and backers?

Why can't I change the color of something?

Can I change the design (add, delete or move a text or photo box)?

How do I edit text?

What does a little triangle with an exclamation point mean?

How do I save my project to edit or purchase later?

Ordering Questions

Is it safe to use my credit or debit card on your website?

What is your return policy? Do you offer a guarantee?

What payment methods do you accept?

Why isn't my promo/coupon code working?

Can I change something on my project after placing the order?

Can I cancel an order that I just placed?

Can I see a proof before placing the order?

How do I change the quantity of my order?

Are envelopes included?

Can I pre-order envelopes?

Can Pear Tree print the addresses for me on the envelope?

My personalized items aren't in my cart. Where did they go?

Do cards come folded and assembled with ribbons tied, etc.? Can I choose the ribbon color?

How do I order more of a previously purchased item?

Shipping & Delivery Questions

What are the shipping options and charges?

How do I track my order?

What shipping carriers do you use?

Do you ship internationally?

Do you offer Rush shipping?

Do you ship to PO Boxes or Military APO/FPO addresses?

General Questions

What kind of paper do you use? Is there more than one option?

How can I be sure the color is exactly what I want?

Can I order a sample?

Do you sell gift cards or gift certificates?

What do those icons mean?

Do you have a catalog?

How do I change my email preferences?

Technical Questions

What browsers do you support?

How do I enable cookies on my browser?


Personalizing Questions

Q. What are all those orange bubbles for?

When you first open an item to personalize it, one or more orange bubbles will appear, pointing to all the things on your project that can be edited. There are three different kinds of bubbles.

The T bubble is for editing text. When you click on it, a text editing window opens and you can type in new text, change the color, font or font size of the text, change its alignment and use spellcheck. To see your changes or to keep the text as is, click or tap Done. Your changes will appear in your project and the orange T bubble will change to green. If you want to change the text later, click Cancel instead and the bubble will stay orange. You will be reminded to change it later when you finalize your project.

You can also move the text box by clicking and dragging the orange bubble when the text editor is closed. To move it back to where it was, click the Undo button (left arrow) at top of screen.

The color bubble is for changing the color of something, whether a background color or a design element such as a border, illustration or fancy lettering that cannot be edited using the text editor. When you click on the color bubble, a color palette opens up and you can choose from over 80 colors or create your own custom color. Your new color will load into your project automatically, and the orange bubble will turn to green with your new color in the center, signifying that you are finished editing that spot.

The artwork bubble indicates that there are other options available for that particular piece of artwork: for example, different wording options, foil-stamp colors, patterns or textured looks. When you click on the orange artwork bubble, your editing options appear at the top of the window. A small Color circle at the top of the window means you can change the color of that specific artwork element. A green Edit Artwork box means you can choose different versions of the artwork. In many cases you can change both.

Use the Edit Mode/Preview Mode toggle at the top of your screen to see your project without these bubbles.

Q. How do I upload photos?

Photos must first be uploaded to Pear Tree's website before they can be used in a project. Click or tap the Add Photo flag in any blank photo area. Your options for gathering photos will appear on the left. Use the Upload Photos button to upload photos stored on the device you're using. Use the Facebook, Instagram or Dropbox buttons to upload photos stored on these sites. NOTE: You must create an account and be signed in to save photos for later use.

To upload photos stored on your device: Click the Upload Photos button and locate photos in the browse window. Highlight the photos you want to upload. To upload several files at once, hold down the Control key (Command key on a Mac) and click on each file. Then click Open to confirm your selection and they will begin uploading automatically. To add a photo to your card click the Add Photo flag in the photo area and then click or tap a photo on the left.

To upload photos from Facebook, Instagram or Dropbox: Click or tap the Facebook, Instagram or Dropbox button. You will be asked to log in to your account, if you are not logged in. You can then browse for photos in different albums or folders and select the ones you want to upload. Then click Upload Photos to upload. (Don't worry, this activity will not be visible to friends or followers, and no other information will be taken from your account.)

  • Use caution with Facebook or Instagram photos. They are sized for Internet usage and will be too small to print clearly in most of our larger photo areas. Look for our small photo/mobile-friendly cards for better results with these photos. You can find our mobile-friendly designs by narrowing your search in the left column of any of our product listings.
  • Click on a photo to add it to your project. If you do not see a low-resolution warning when you place your photo, you are good to go.

Photos will not be saved unless you sign in! If you do not have (or are not signed in to) a Pear Tree account, uploaded photos are stored only temporarily on our site. Any photos that are used in a project will be saved to that project, but may not be available for use in other projects next time you visit. (It's a cookie thing.) To avoid having to upload the same photos again, sign in to your account or create one before leaving. (You will have the option to sign in or create an account during the checkout process.)

Q. I can't find my uploaded photos. Where did they go?

Are you signed in to your Pear Tree account? If you were signed in when you created a project and are no longer signed in, signing in should locate your photos. If you do not have an account, photos are stored only temporarily on our site. If it has been awhile since you visited and you don't see them, you may need to upload them again.

To avoid having to upload the same photos again, sign in to your account or create one before leaving. (You can also do this during the checkout process.)

Q. What are the recommended photo sizes and formats?

Minimum photo size:

  • Image resolution of at least 300 ppi (pixels per inch) or a file size of 2-5 MB should be fine for most photo areas, except very large areas such as yard signs and posters. Smaller photos (no less than 500 KB) can be used in small photo areas such as our mobile-friendly designs. If you do not see a low-resolution warning when you place your photo, you are good to go.
  • If your photo file does not list its resolution, look for an image size of at least 1500 x 2100 (or 2100 x 1500) pixels, or a file size of approximately 2-5 MB.

Maximum photo size:

  • 20 MB

Photo file formats accepted:

  • .jpg
  • .tiff
  • .png

Q. How can I tell what size my photo is?

Using Windows: Find the saved photo file on your computer or device. Right click on the file and go to Properties. Click on the Details tab at the top. In the area that says Image, Horizontal Resolution and Vertical Resolution should each be at least 300 ppi (pixels per inch).

Using Mac OS: Find the saved photo file on your computer or tablet. Hold down the Control key and click on the photo file. Go to Get Info. Look under More Info for dimensions. Make sure the dimensions are in the range of 1500 x 2100 pixels.

Facebook and Instagram photos are sized for Internet use and are usually smaller in size than the original files. For larger photo areas in your project, it's best to use original photo files from your camera or stored on your computer whenever possible. Smaller photos may work just fine in smaller photo areas in our cards. If you love the photo, try it in a card with a smaller photo area. (Maybe this is more than you wanted to know, but it makes the geeks happy that we're including it.)

Q. Why is there a warning icon on my photo? What do I do if my photo is too small?

A low-resolution warning that pops up when placing your photo (or a red exclamation point on any photo in your project) means your photo is too small (or too narrow or too short) to print well in that particular space. We're not kidding about this. It will appear blurry or pixelated in your printed cards, even if it looks fine on your computer screen. If you do not have access to a larger size image, we recommend you not use the image in that photo area. Smaller image files may work just fine in smaller photo areas in our cards. If you love the photo, try it in a card with a smaller photo area.

  • Facebook and Instagram photos are often not large enough to print clearly in the larger photo areas of our products. Either upload the original version of the photo, or look for our small photo/mobile-friendly designs for better results with these photos. You can find our mobile-friendly designs by narrowing your search in the left column of any of our product listings.
  • If the photo is a copy, and you have access to the original digital file, check the size of the original. (See How can I tell what size my photo is?) If its size/resolution is larger, upload this file and use it instead of the smaller copy.
  • It's best not to crop photos prior to uploading them, since you can adjust the zoom once it's in your project and may need the extra size to get it to fit properly. If you still have the original un-cropped version, try that instead.
  • If the original is on a phone, camera or memory card and you are saving it to a computer, your photo management software (such as iPhoto or Picasa) may decrease the size of the image to save space. When it asks you what quality to save it as, choose a higher quality, not to exceed 20 MB file size. Anything at or above 3 MB should be fine for most of the photo areas in our products, with the exception of large projects such as posters, canvas or wall art.
  • If your original is a print that was scanned, re-scan it using the highest quality setting possible. Your original photo should be at least 4 x 6" to get a high quality scan (or larger for a large project such as a poster).

Q. What if my photo is too large?

The maximum photo size we accept is 20 MB. If you try to upload a photo that is larger than that, a warning will appear in the upload window.

  • If your photo is too large to upload, open the original photo with your photo editing/organizing software program and duplicate it or create a copy. Open the duplicate, then save it as a smaller image size. Consult the help section of your photo editing software if you are unsure how to do this. Give this smaller version a different name so you can easily find it, and then upload it.
  • It's best not to crop photos to make them smaller because you can adjust the zoom once it's in your project, and you may need the extra space to get it to fit properly.
  • To adjust the size of your photo after placing it in a card, click on the Edit Photo flag on the photo. Use the Zoom slider by clicking and holding the dot while dragging it to zoom in and out. If you cannot drag the slider one way or the other, this means it is already at the minimum or maximum size required to fill the height or width of the space.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means it has reached the edge of your photo and cannot move further in that direction.

Q. How do I zoom out on a photo that is too close up?

If your photo is large enough, you may be able to use the Zoom tool to adjust the way it is cropped. Click on the Edit Photo flag on your photo and use the Zoom slider to make the subject of your image smaller or larger. The dotted line around the edge of your photo indicates the portion of your photo that will be cut off when printed. This is required for printing accuracy.

The Zoom tool works best when the proportions of your photo match the proportions of the photo box you placed it in (i.e. a horizontal photo in a horizontal box and a vertical photo in a vertical box). If you cannot drag the slider one way or the other, this means your photo is already at the minimum or maximum size required to fill that space either horizontally or vertically.

To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means you have reached the edge of your photo and cannot move further in that direction.

If you see a low-resolution warning (a rust colored diamond with a camera in it) while placing or zooming (or an exclamation point after placing the photo) your photo is too small to fill the space at that zoom level, and will appear blurry or pixelated when printed. You should pull back on the zoom, or find a larger photo with the right dimensions to fit that space.

Q. How do I edit, switch or delete a photo?

To adjust the size or look of your photo after placing it in a card, click on the Edit Photo flag on the photo to open the photo editing box.

  • Use the Zoom slider by clicking and holding the dot while dragging it to zoom in and out. If you cannot drag the slider one way or the other, this means your photo is already at the minimum or maximum size required to fill that space, either vertically or horizontally.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means it has reached the edge of your photo and cannot move further in that direction.
  • To change the color of a photo, click on the B&W or Sepia filter buttons.
  • To replace a photo in any photo area, click on either Change Photo or Remove Photo at the top of the photo area. Select a new photo at left to replace it in your project.

To delete a photo from the photo upload area, click on the Remove Photo button below your photo gallery and highlight the photos you want to delete.

You cannot delete a photo area within the project's design, but you can leave it blank if you want to. Any photo area without a photo in it will be filled in with whatever background color or pattern is on the card. If there is no background color or pattern, it will print white. Look for the View PDF Proof option (click Next and it's at the top of the Finalize Project screen) to see exactly how your project will look.

Q. Why does my photo turn upside down when I place it in the card?

Not to worry! Your photo is upside down because your card will be folded, either during the printing process or afterwards, before sending. When it is folded your photo will appear right side up. We promise.

Q. How do I select other options for greetings and backers?

Many of our newer cards have alternate options for greetings or backer patterns. When personalizing your card, if you see an artwork editing button (an orange bubble with shapes in it) this artwork can be changed in some way. Click or tap on this bubble to see what can be changed. If you see a green Edit Artwork button, click or tap this to select an alternate artwork options such as a backer pattern or greeting. If you see a small Color button, you can use that to change its color. In some cases you can change both.

Q. Why can't I change the color of something?

Many but not all of our products allow you to edit the colors, and not all of the colors on a particular card may be editable. Background and artwork colors that can be changed are marked with an artwork editing button (an orange bubble with shapes in it). Click on the Artwork bubble to see what can be changed. If a Color button appears at the top of the window, you can change the color. If an Edit Artwork button appears, you may be able to choose other patterns, artwork or text options.

Text colors (marked with a T bubble) can be changed by clicking on the text itself or the T bubble, which opens a text editing box. A small color box shows the text color, and if you click on it, the color palette appears so you can choose another color. Text that cannot be edited is considered artwork. Look for an orange artwork editing bubble to see if its color can be changed, as described above.

Foil colors, if more than one option is available, should be selected on the product detail page before personalizing.

Q. Can I change the design (add, delete or move a text or photo box)?

Photo boxes

Photo boxes cannot be moved, added or deleted in our personalizing tool. They can, however, be left blank if you wish to do so. Areas that are left blank will be filled in with whatever background color or pattern is on the card. If there is no background color or pattern, it will print white. Look for the View PDF Proof option (click Next and it's at the top of the Finalize Project screen) to see exactly how your project will look.

Text boxes

  • All editable text boxes (marked with a T bubble) can be moved. With the text editing box closed, click and drag the T bubble. To move it back to where it was, use the undo button (left arrow) at top of screen.
  • Any text box that is editable can also be left blank, if desired. Areas that are left blank will be filled in with whatever background color or pattern is on the card. If there is no background color or pattern, it will print white. Look for the View PDF Proof option (click Next and it's at the top of the Finalize Project screen) to see exactly how your project will look.
  • Non-editable text (such as foil-stamped text, calligraphy, stylized lettering or extra large fonts), is considered artwork and may or may not be editable. Look for an artwork editing bubble (an orange bubble with shapes in it) and click on it. Options will appear above. If a green Edit Artwork button appears, click this to see other artwork options. If this button does not appear, it cannot be changed.

In some cases we may be able to make minor changes to the design of a card for you, such as enlarging a text box or moving a photo or text box slightly. There is a $25 charge for this service. Because our ability to do this is limited and varies by card, please send us an email with the details, including the item number, what you'd like to change and your username, so that we can determine whether changes can be made to your project. We will contact you before proceeding.

Q. How do I edit text?

To edit text, either click on the text area or on the orange T bubble next to it. A text editing window will open, where you can type in new text, change its color, font, font size and alignment, and use spellcheck.

  • Orange vs. Green text bubbles. When you click or tap done, your changes will appear in your project and the orange T bubble will change to green (even if you don't change anything). If you want to be reminded to change the text later, click or tap Cancel instead. The orange T bubble will remain orange, reminding you to edit the text later.
  • Text will print exactly as it appears on your screen. To maintain the integrity of the design as well as the size of the font, we recommend that you keep your text reasonably close to the length of the original text. The text box will expand if you add more text, but you may need to change the font size to ensure that it fits within the space allotted. Look for the View PDF Proof option (click Next and it's at the top of the next screen) to see exactly how your project will look and make sure the text is legible.
  • Move the text box (when the editing box is closed) by clicking and dragging the T bubble. To move it back to where it was, use the undo button (left arrow) at the top of the editing window.
  • Special characters and language accent marks can be added by using an international keyboard, or by copying and pasting text with the correct characters from a Word doc into the text areas.
  • Non-editable text (such as foil-stamped text, calligraphy, stylized lettering or extra large fonts), is considered artwork and may or may not be editable. Look for an artwork editing bubble (an orange bubble with shapes in it) and click on it. Options will appear above. If a green Edit Artwork button appears, click this to see other artwork options. If this button does not appear, it cannot be changed.
  • Remove text simply by deleting it in the editing box and leaving it blank. If it is not editable, you cannot remove it.

When all the text areas have been edited, click Next to add the project to your cart. If you see a warning that some text areas have not been edited, please return to your design and double check all the orange bubble areas. If you do not want to change something (as may be the case with simple text like a year or wording you like) you can safely ignore this warning. Use the Zoom tools (+ and - at the top of your screen) to see these text areas more clearly.

Q. How do I save my project to edit or purchase later?

To save your project to finish later, click or tap Save for Later at the top of the personalizing window. You will need to sign in to your Pear Tree account, or create an account if you don't have one. Later, you can a link to your Saved Projects at the top right, next to your cart. Click on Resume Project to finish personalizing.

You can also save an item in your cart and return to it for editing or ordering later. To add a project to your cart, use the Next button while personalizing. The next screens will take you through envelope & quantity options, shipping methods, billing and ordering. To make a change to a project that is in your cart, open your cart and click on the Edit Project button next to the item.


Ordering Questions

Q. Is it safe to use my credit or debit card on your website?

Our website is certified McAfee Secure which means that it is tested and certified daily to pass intense security tests which help protect you from identity theft, viruses, spyware and other online threats. We use encryption (SSL) when collecting or transferring sensitive data.

Q. What is your return policy? Do you offer a guarantee?

We want you to be delighted with your order, and putting that smile on your face is our first priority. If for some reason you are not completely satisfied, please let us know and we'll do whatever we can to make it right. Happiness guaranteed!

If there is an issue with your order, please contact us immediately so that we can determine the best way to resolve the issue.

  • Live Chat
    Monday - Friday: 8 a.m. to 9 p.m. CST
    Saturday & Sunday: 10 a.m. to 10 p.m. CST
  • Call Toll Free 1.800.403.8861
    Monday - Friday: 8 a.m. to 9 p.m. CST
    Saturday: 9 a.m. to 1 p.m. CST
    Sunday: closed
  • After Hours Email
    support@peartree.com

Do not return items unless requested to do so. Pear Tree does not cover return shipping charges unless we request the return. If directed to return, items must be returned within 30 days of receipt. Please include a copy of the packing slip and the reason for the return in the package. Returns will be processed 2-3 business days after we receive them. Once your return has been processed, please allow 3-5 business days for the refund to appear on your credit card.

Returns can be mailed to:
Attn: Returns
Pear Tree Greetings
1985 Lookout Drive
North Mankato, MN 56003

Q. What payment methods do you accept?

We accept MasterCard, Visa, American Express, and Discover.

Q. Why isn't my promo/coupon code working?

First, check the details. Does your merchandise total (before taxes and shipping) meet the minimum order requirement if there is one? Do the items in your cart qualify for the discount? Has the offer expired?

If you found the code somewhere other than on our website and without all the details, it may have expired. It may also be non-transferrable and work only for certain customers who qualify. Or it may be a fraud. It's best to check our website, where you'll find current coupon codes that actually work.

If you received the code in an email or advertisement or you found it on our website, and it is still valid but not working, please call Customer Service at 1-800-403-8861.

Q. Can I change something on my project after placing the order?

You have 45 minutes after placing an order to make any editing changes. You may be charged a fee of up to $25 (depending on what type of change it is) and processing of your order may be delayed. To make a change, call Customer Service immediately at 1-800-403-8861. Please understand that after the 45-minute mark we begin processing your order. Changes cannot be made after this point without stopping all customer orders in progress.

To change the quantity of an order If you've just placed the order, call Customer Service at 1.800.403.8861 immediately, and we may be able to change it for you. If your order has already been printed or was ordered a long time ago, see How do I order more of a previously purchased item?

To cancel an order You have 45 minutes after placing an order to cancel it. You must call Customer Service immediately at 1-800-403-8861. Cancellations made after the 45-minute cut-off time will be charged in full. Please note that if you cancel your order, any personalized items in the order will not be saved. If you wish to order any of the items at a later time, you will have to re-personalize them.

Q. Can I cancel an order that I just placed?

You have 45 minutes after placing an order to cancel it. You must call Customer Service immediately at 1-800-403-8861. Cancellations made after the 45-minute cut-off will be charged in full. Please note that if you cancel your order, any personalized items in the order will not be saved. If you wish to order any of the items at a later time, you will have to re-personalize them.

Q. Can I see a proof before placing the order?

At this time, we do not have the ability to send a printed sample (proof) to you before the order is placed. You can, however, download and View PDF Proof after personalizing each item to check for text size, color, photo cropping, etc. We recommend you do this for each item to catch mistakes before ordering. This option is available immediately after clicking Next to leave the personalizing tool.

Other options available:

  • If you'd simply like to see samples of our paper, or are concerned about matching exact colors, order a sample pack. We have sample packs for Christmas, Graduation, Baby, Wedding or Party Invitations. Each pack includes 5 samples, a color swatch card, and a 10% off coupon. Sample packs are $2 each, plus shipping.
  • Place an order in the smallest quantity available. Most products are available in quantities as low as 8 or 12, which makes this an inexpensive way to see a proof of your card and still be able to use them.

Q. How do I change the quantity of my order?

If you've already placed the order, call customer service at 1.800.403.8861 immediately, and we'll get it fixed for you right away. If your order has already been processed, see How do I order more of a previously purchased item?

If you haven't yet placed the order, you can select or change the quantity of an item in several places during the personalizing and ordering process.

  • On the product detail page, before you begin personalizing, you can select from a dropdown menu of pricing options.
  • Immediately after you finish personalizing, you'll have a chance to select or change the quantity, choose envelope options and add other options. Envelope quantity automatically updates with item quantity changes. (Extra envelopes, if requested, will be added to the new total.)
  • In your cart, before you checkout, you can edit quantity. Please be patient after changing the quantity of an item in your cart. It may take several seconds to calculate the new total.

Q. Are envelopes included?

Yes, appropriately sized white or ecru envelopes are included at no extra charge. During the checkout process you will have the option to personalize them with your return address, order extra envelopes, or select other colors for a small extra charge.

Envelopes are chosen to match the finished or folded size of your items. Add 1/8-inch on all sides to determine envelope size.

Q. Can I pre-order envelopes?

You sure can! Envelopes can be pre-ordered by calling customer service at 1-800-403-8861. They cannot be pre-ordered online. When you call, you'll need to give us the item number of the card or invitation you're planning to order. Then place your order as you normally would. Once you have your order confirmation number, please call us again so we can make sure you don't get charged for a second set of envelopes.

Q. Can Pear Tree print the addresses for me on the envelope?

Yes! Absolutely we can. It'll save you time if we can print the addresses directly on the envelopes. Please check out the instructions here.

Q. My personalized items aren't in my cart. Where did they go?

Are you signed in to your account? Does it say Sign In next to your cart at the top of your screen? If so, sign in and then check your cart.

Did you save it for later instead of adding it to your cart? Sign in and click or tap Saved Projects next to your cart at the top of your screen. If you find it in your Saved Projects list and wish to edit it or add it to your cart, click on the Resume Project button, make any changes, and click Next to finalize and save it to your cart.

Did you switch computers or devices? If you created the project on another computer and were not signed in, then it was not saved to your account. You should, however, still be able to access it from the original computer (unless that computer is set up to delete cookies). If you wish to have access to a project from more than one device, you must open it on the original computer, create an account (or sign in if you already have one) and then save it for later or or add it to your cart. That way you will have access to it wherever you are.

Q. Do cards come folded and assembled with ribbons tied, etc.? Can I choose the ribbon color?

Folded cards come folded. Ribbons, twine or bows, in the color shown, are included with each order. You can string or tie them yourselves, or let us save you time and assemble them for you for an extra charge. Look for Assembly Services on the Project Options page after personalizing, or by selecting View Project Options when the item is in your cart. The charge for this service varies by card.

Q. How do I order more of a previously purchased item?

If you have an account, you can log in to My Account and click on Order History. Click on the order Confirmation Number to see the individual items you purchased, and look for the Order More button next to the item.

If you do not have an account, call Customer Service at 1-800-403-8861 for reorders.


Shipping & Delivery Questions

Q. What are the shipping options and charges?

Most normal card orders shipped within the U.S. should arrive in 3-8 business days, depending upon the shipping method you choose. This includes 2 days for processing and printing. See exceptions below.*

Shipping method Expected arrival time* Shipping charges
Economy 8 business days (2 days processing + 6 days shipping) $8.00
Standard 7 business days (2 days processing + 5 days shipping) $12.00
Priority 4 business days (2 days processing + 2 days shipping) $23.00
Rush 3 business days (2 days processing + 1 day shipping) $33.00
Canada Standard 7-14 business days (2 days processing + 5-12 days shipping) $15.99 (plus international fees)
Canada Rush 4 business days (2 days processing + 2 days shipping) $24.99 (plus international fees)

*For Assembly Services, die-cut designs, and orders of 300 pieces or more, add 1 extra day of processing time. Personalized storybooks, yard signs, posters, wall decals, wall art, easel art, metal wall art, metal ornaments, phone cases, and photo backdrops require extra processing time as specified in product details. These items may be shipped separately. Actual delivery times may vary. International shipments may encounter delays beyond our control when clearing customs. International fees are added to shipping charges at checkout and include taxes, customs fees and import duties.

Tracking your order

As soon as your order ships, you will receive a shipping confirmation email with estimated arrival dates and tracking information. If you have an account, you can also check your order status at any time by logging in, going to My Account and clicking on Order History. Click on the order number to see tracking info (available after it ships). Depending on the shipping method you chose, it may take 24 hours for your tracking number to return any information.

Shipping Carriers

We use the most efficient shipping method for your choice of delivery options and billing address. Carriers may include U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, Purolator, or a combination of these.

Shipping to PO Boxes or Military APO/FPO addresses

We ship to any address within the United States and Canada, including P.O. Boxes, APO and FPO military addresses. UPS cannot deliver to a P.O. Box address.

International Shipping

Pear Tree now ships to Canada! The applicable shipping options, taxes and fees will appear at checkout, after you enter your shipping address. For affordable international shipping to other countries we recommend www.myus.com, where you can arrange to have packages forwarded to your international destination.

Q. How do I track my order?

After your order has been printed and shipped, you will receive a shipping confirmation email with estimated arrival dates and tracking information. If you have a Pear Tree account, you can also check your order status at any time by logging in to My Account and clicking on Order History. Click on the order number to see details and tracking info (available after it ships). Depending on the shipping speed you chose, it may take 24 hours for your tracking number to return any information.

Q. What shipping carriers do you use?

We use the most efficient shipping method for your choice of delivery options and shipping address. Carriers may include U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, Purolator, or a combination of these. Our Free Shipping method is UPS SurePost(R), which uses UPS Ground to deliver to your local area, and the U.S. Postal Service to deliver to your shipping address.

Q. Do you ship internationally?

Pear Tree now ships to Canada! The applicable shipping options, taxes and fees will appear at checkout, after you enter your shipping address. For affordable international shipping to other countries we recommend www.myus.com, where you can arrange to have packages forwarded to your international destination.

Q. Do you offer Rush shipping?

Yes, we offer 1-day Rush Shipping as well as 2-day Priority Shipping. Select either shipping option at checkout. See chart below for prices and expected arrival times for all shipping methods.

Shipping method Expected arrival time* Shipping charges
Economy 8 business days (2 days processing + 6 days shipping) $8.00
Standard 7 business days (2 days processing + 5 days shipping) $12.00
Priority 4 business days (2 days processing + 2 days shipping) $23.00
Rush 3 business days (2 days processing + 1 day shipping) $33.00
Canada Standard 7-14 business days (2 days processing + 5-12 days shipping) $15.99 (plus international fees)
Canada Rush 4 business days (2 days processing + 2 days shipping) $24.99 (plus international fees)

*For Assembly Services, die-cut designs, and orders of 300 pieces or more, add 1 extra day of processing time. Personalized storybooks, yard signs, posters, wall decals, wall art, easel art, metal wall art, metal ornaments, phone cases, and photo backdrops require extra processing time as specified in product details. These items may be shipped separately. Actual delivery times may vary. International shipments may encounter delays beyond our control when clearing customs. International fees are added to shipping charges at checkout and include taxes, customs fees and import duties. Free shipping option is valid for U.S. orders only. To qualify, merchandise must total $115 after any discounts and before taxes or shipping fees are applied.

Q. Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we ship to any address within the United States and Canada, including P.O. Boxes, APO and FPO military addresses. UPS cannot deliver to a P.O. Box address.


General Questions

Q. What kind of paper do you use? Is there more than one option?

The paper type for most items is listed in the product details. Most of our products are printed on our signature 100 lb. matte finish card stock. Similar designs may be available in photo paper, postcard or magnet formats. You'll find each option listed as a separate item within each collection.

  • 100 lb. matte finish card stock - Most of our products, unless otherwise noted, are printed on 100 lb. card stock made from 100% post-consumer recycled paper. This signature card stock has a high quality feel and a silky smooth matte finish at an affordable price. Order a sample pack to see and feel the quality for yourself!
  • Double thick paper - A select number of our premium cards are printed on double thick paper, a luxurious 224 lb. card stock that's over twice as thick as our signature card stock, with the same silky smooth matte finish.
  • Lustre photo paper - If you're looking for traditional, one-sided photo-paper cards, many of our designs are available on professional photo paper with a lustrous, semi-glossy finish. Check the Lustre Photo Paper box in the left column to narrow our product lists by paper type.
  • Magnets - Our magnets have a glossy finish on the front and a black magnetic surface covering the back.
  • Other card stock - Certain products such as self-mailers and postcards have special postal requirements for mailing that may be heavier or lighter than our signature 100-lb. weight.
  • Custom posters, photo backdrops and wall decals - Posters and photo backdrops are printed on tear-resistant polystyrene for outdoor/indoor use. Our wall decals are printed on textured polyester-based wall fabric with a removable and repositionable adhesive backing.

Q. How can I be sure the color is exactly what I want?

Pear Tree now offers over 80 standard colors, plus a Custom Color option in our personalizing tool. Click on any editable color area to see the standard colors available, and you will see the Custom Color option at the bottom of the color palette. To create a custom color you will need RGB numbers, but if you have a CMYK or Pantone color you can convert it to RGB using an online color converter to create your custom color.

To see swatches of our standard colors, order a sample pack. In addition to a color swatch card, you'll receive 5 samples of your choice of products: Christmas Cards, Christmas Foil Cards, Graduation, Baby, Wedding or Party Invitations. Sample packs are available for purchase online for just $2 plus shipping. A 10% off coupon is enclosed to offset this charge.

Q. Can I order a sample?

You sure can! Sample packs are available for purchase online for just $2 plus shipping, and a 10% off coupon is enclosed to offset this charge. You will receive 5 samples of our card stock, as well as a color swatch card that shows what our colors look like when printed. Choose from Christmas, Graduation, Baby, Wedding or Party Invitation sample packs.

Q. Do you sell gift cards or gift certificates?

Not yet but it'll be coming soon! We heard your requests and are looking forward to rolling this out in 2016.

Q. What do those icons mean?

100 Lb. Matte Card Stock - Our signature paper is 100 lb. matte-finish card stock made from 100% recycled material. A few products use a heavier or lighter card stock, and those exceptions are listed in the product details.

You Pick Color - These products let you change the color of one or more design elements, such as the text, artwork or background colors. We have over 80 colors to choose from, as well as the ability to create custom colors.

Premium Card - When you see this little Golden Pear you’ll know you’ve found something special, one of our most creative designs featuring premium upgrades like interactive designs, unique shapes, two-sided foil or double thick paper.

Double Thick Paper - This product is printed on double thick, 224 lb. card stock, over twice as thick as our signature paper with the same silky smooth matte finish.

Lustre Photo Paper - These products are printed on traditional photo paper with a semi-glossy finish. The backs are blank.

Mobile Photo Friendly - These products contain small photo areas optimized for smartphone, Instagram or Facebook photos. Use these photos with caution in larger photo areas.

Magnet - These magnet-backed cards and photos have a glossy finish on the front and a black magnetic surface covering the back.

Processing Time - Most products, unless mentioned otherwise, require 1-2 days of processing time before shipping. Extra large orders and assembly services require 1 extra day. See shipping policy for other exceptions.

Envelope Color Choices - These products offer more options than the basic white or ecru envelope colors.

100% Recycled - These products are printed on 100% post-consumer recycled paper. Our printing facilities are all FSC Certified.

Additional Postage Required - Due to their size or weight, these products may require postage in addition to the standard rate.

Too Small To Mail - These products do not meet US Postal Service minimum size requirements for mailing. They should not be mailed.

Q. Do you have a catalog?

No, we do not. In order to keep our prices low, our products are only available online.

Q. How do I change my email preferences?

You can change your email preferences at any time by signing in and going to My Account.


Q. Tell me what's changed with this upgraded website!

Learn all about the exciting upgrades to our website. We've been working hard and hope you love the changes.


Technical Questions

Q. What browsers do you support?

  • Google Chrome
  • Mozilla Firefox 10 or higher
  • Safari 3.0 or higher
  • Internet Explorer 9 or higher

Q. How do I enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. You need to enable cookies on your browser to be able to access account information, personalize and save projects, add products to your cart and more at peartreegreetings.com.

Most browsers are installed with cookies enabled. If you see an error message saying you need to enable cookies, go to your browser preferences or tools/options to do this. Cookie settings are usually located with the Privacy settings.

If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the sign out link at the top of the page.

Q. How do I clear my cookies or cache?

As you browse different websites, your browser creates cookies and stores a history of them, called your temporary internet files (on a PC) or cache (Mac). Cookies are designed to store preferences and enable pages to load faster, but your browser can get confused if you are not logged in to your account, visit a lot of pages, or if we have made updates to the pages since your last visit. Clearing your history/cache/cookies enables your browser to load new pages directly from the website, rather than from your history.

Save projects first!

  • If you have an account, make sure you are signed in before clearing your history/cache/cookies to save projects currently in progress.
  • If you do not have an account, any projects in progress will NOT BE SAVED after clearing your history/cache/cookies. You must create an account and save your project before clearing cookies.

See Internet Explorer instructions
See Mozilla Firefox instructions
See Apple Safari instructions
See Google Chrome instructions

How to Delete Browsing History in Internet Explorer

Internet Explorer 7 & 8 are no longer supported. Please upgrade your browser to a more current version.

Internet Explorer 9

  1. Open Internet Explorer
  2. Click the Tools button, and then click Internet options
  3. Open the General tab and under Browsing history select Delete
  4. In the Delete Browsing History dialog box, select Temporary Internet files.
  5. Click Delete, then OK

Internet Explorer 11

  1. In Internet Explorer window look for Settings menu (gear icon) in the upper right corner of window. If you can't find a gear icon, right-click in blank space in your bookmarks bar and select Menu Bar from the menu. Gear should now be visible.
  2. Under Settings open Internet Options
  3. In the window that opens, on the General tab, look for Browsing history and click on Delete button
  4. Select the Preserve Favorites website data check box if you do not want to delete the cookies and files associated with websites in your Favorites list. (If you have saved PearTreeGreetings.com as a favorite site, you will need to deselect this option.)
  5. Make sure these boxes are checked: Temporary Internet files and website files; Cookies and website data; History
  6. Click Delete, then OK

How to Delete Browsing History in Firefox

Firefox for Windows XP or earlier

  1. Click the Tools tab (on the file toolbar) in the top left hand corner.
  2. On the drop down screen click on Options. If the option to Clear recent history is available on the drop down, select it and proceed to step 4.
  3. Select the Privacy tab, and go to clear your recent history.
  4. Be sure the following boxes are checked: Browsing and Download History; Form and Search History; Cookies, Cache and Active Logins.
  5. Click Clear now and then OK to confirm.
  6. Exit and re-launch the browser.

Firefox for Windows 8 or later

  1. In any Firefox window click on History in top menu bar or right corner menu.
  2. Select Clear Recent History.
  3. Select time frame to clear, and make sure these boxes are checked: Browsing & Download History, Cookies, Cache, and Offline Website Data.
  4. Click Clear Now.
  5. Quit Firefox and re-launch.

Firefox for Mac OS

  1. In any Firefox window click on History in top bar and select Clear Recent History.
  2. Check boxes for Browsing & Download History, Cookies, Cache, and Offline Website Data.
  3. Click Clear Now.
  4. Quit Firefox and re-launch.

How to Delete Browsing History in Safari (v3.0 - current)

  1. In Safari select History, and Clear History and confirm Clear.
  2. From the Safari tab, choose Preferences.
  3. From here, find the Privacy tab.
  4. Click on Remove All Website Data or, if you don't want to delete all, click on the Details button and highlight the cookie that says peartreegreetings.com.
  5. Click Remove and then Done.
  6. Quit Safari and re-launch the browser.

How to Delete Browsing History in Google Chrome

  1. In the main Chrome menu, go to History.
  2. Select Clear browsing data.
  3. Check the following boxes: Browsing history, Download history, Cookies and other site and plug-in data, Cached images and files.
  4. Select the time frame (1 hour, 2 hour etc.) that you want to delete.
  5. Click Clear browsing data.
  6. Quit Chrome and re-launch the browser.