50% off Everything | Code: SAVE50 | Ends Sunday, 4/12
50% OFF EVERYTHING | Code: SAVE50
50% off Everything | Code: SAVE50 | Ends Sunday, 4/12
50% OFF EVERYTHING | Code: SAVE50
Help Center
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About Our Products
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Do you offer recipient addressing and mailing services?
- How do I add mailing and/or addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I edit the text on a product?
- Can I get a proof of my item before it prints?
- Can you help me design my product?
- What if my image appears fuzzy or pixelated on the preview?
- What kind of paper do you use?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order more than 3 samples?
- Can I order samples with envelopes and envelope imprinting?
- Will my sample order come with printed barcodes?
- Do you offer envelope samples?
- Can I request chocolate samples?
- Can you ship samples to Canada?
- How do I add a QR code?
- Can I order blank greeting cards?
- Can I receive a printed sample before I place my order?
- Can I see a proof of my customization?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I order a sample?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
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Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- Do cards come folded and assembled with ribbons tied, etc.? Can I choose the ribbon color?
- How do I place a reorder?
- Is it safe to use my credit or debit card on your website?
- What is your return policy? Do you offer a guarantee?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I be invoiced for my order?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
- ▶ Return Policy
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Shipping & Production
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- What are the shipping options and charges?
- What shipping carriers do you use?
- Where will my order ship from?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- What carrier will deliver my package?
- What shipping options do you offer?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: (800) 403-8861
fax:
12750 Merit Drive Suite 900
Dallas, Texas 75229
Why is my preview showing white space around my logo or image? Can this be removed before printing?
Seeing white space around an uploaded image in the preview is normal and usually not a problem.
This happens because your image has white space around it and is placed on top of a background that may have subtle shading or color. In the preview, the white areas of your image are visible, but they typically will not print on the final product — especially when printing on white paper or white envelopes. The white parts of your image effectively become transparent during printing, so only the colored or darker parts of your photo or graphic will actually print.
Important exception: If you place an image with a white background over a colored or dark area of your design, the white may print and show up on the final product.
How to remove the white space (optional):
You can easily remove the white background yourself using our built-in “Remove White” tool:
- Click on the image or logo you want to edit.
- In the left toolbar, locate the “Remove White” slider.
- Drag the slider to the right until the white space disappears.
- Best practice: Use the lowest percentage possible that fully removes the white. This helps preserve the quality and edges of your image or logo.
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