50% off Everything | Code: MEMORIALDAY | Ends Monday, 5/25
50% OFF EVERYTHING | Code: MEMORIALDAY
50% off Everything | Code: MEMORIALDAY | Ends Monday, 5/25
50% OFF EVERYTHING | Code: MEMORIALDAY
Help Center
- ▶ About Our Products
- ▶ Account Settings
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Addressing & Mailing Services
- The product I'm looking at doesn't have the addressing service option. Why is that?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Can you address my envelopes for me?
- Can you address and mail my invitations or cards for me?
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▶
Customizing Our Products
- How do I place a reorder?
- How can I customize my product?
- Can I edit the text on a product?
- How can I add a photo, logo, or signature to my product?
- Can you help me design my product?
- Can I get a proof of my item before it prints?
- Will the printed product look exactly like the preview?
- How do I add a QR code?
- Can I change the colors?
- Can I remove the brand logo from my product?
- What special character commands can I use when personalizing my product?
- How do I type accented characters when personalizing my product?
- How do I add symbols or special characters in the editor?
- Will the “Click Here to Enter Text” Message Print on My Product?
- ▶ Most Popular
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Payment & Billing
- What is an account credit and how do I use it?
- How can I send my tax exempt paperwork?
- Do you charge sales tax?
- Can I pay with a company check?
- Is it safe to use my credit or debit card on your website?
- What payment methods do you accept?
- Can I change or cancel my order?
- Are envelopes included?
- Do cards come folded and assembled with ribbons tied, etc.? Can I choose the ribbon color?
- Why isn't my promo/coupon code working?
- Can you process a PayPal payment for me?
- Can I pay with multiple credit cards?
- When Is My Credit Card Charged?
- How Long Does a Refund Take for Canceled Orders?
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▶
Product Editor
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- How Do I Add or Change a Background on My Product?
- ▶ Return Policy
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▶
Shipping & Production
- How can I track the shipping status of my order?
- Do you ship internationally?
- Where will my order ship from?
- I have a large volume high quantity order. Can I get assistance?
- How long will it take to print my order?
- What are the shipping options and charges?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Can I contact the shipping department directly?
- Will my cards be shipped flat or folded?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- My order shows as shipped, but I never received it. What should I do?
- Does Expedited Shipping Speed Up Printing?
- ▶ Technical Help
How can I track the shipping status of my order?
There are two ways to easily track or check the status of your order:
- Shipping Confirmation Email When your order ships, you will receive a Shipping Confirmation email with a direct link to track your package.
- My Account Page You can check the status of any order anytime by logging into your account:
- Click the Account icon at the top right of the homepage.
- Go to My Account
Note: Depending on the shipping speed you selected, it may take up to 24 hours after your order ships for the tracking number to show movement or updates.
Tip: Save or bookmark the tracking link from your shipping confirmation email for quick access.
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