50% off Everything | Code: SAVE50 | Ends Sunday, 4/12
Promo Applied:
50% OFF EVERYTHING | Code: SAVE50
50% off Everything | Code: SAVE50 | Ends Sunday, 4/12
Promo Applied:
50% OFF EVERYTHING | Code: SAVE50
Promo Applied:
Help Center
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▶
About Our Products
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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▶
Addressing & Mailing Services
- Do you offer recipient addressing and mailing services?
- How do I add mailing and/or addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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▶
Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I edit the text on a product?
- Can I get a proof of my item before it prints?
- Can you help me design my product?
- What if my image appears fuzzy or pixelated on the preview?
- What kind of paper do you use?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order more than 3 samples?
- Can I order samples with envelopes and envelope imprinting?
- Will my sample order come with printed barcodes?
- Do you offer envelope samples?
- Can I request chocolate samples?
- Can you ship samples to Canada?
- How do I add a QR code?
- Can I order blank greeting cards?
- Can I receive a printed sample before I place my order?
- Can I see a proof of my customization?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I order a sample?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
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▶
Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- Do cards come folded and assembled with ribbons tied, etc.? Can I choose the ribbon color?
- How do I place a reorder?
- Is it safe to use my credit or debit card on your website?
- What is your return policy? Do you offer a guarantee?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I be invoiced for my order?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
- ▶ Return Policy
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▶
Shipping & Production
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- What are the shipping options and charges?
- What shipping carriers do you use?
- Where will my order ship from?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- What carrier will deliver my package?
- What shipping options do you offer?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
Phone
tel: (800) 403-8861
fax:
tel: (800) 403-8861
fax:
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
12750 Merit Drive Suite 900
Dallas, Texas 75229
Can my order be reprinted?
Please contact our customer service team if your order needs to be reprinted. Reprints caused by our company are free of charge. We can issue a reprint at 50% of the original cost of your item in the event of a customer error on a customized product. Customer errors include, but are not limited to:
● Spelling, grammar, or typography.
● Uploading low-quality or low-resolution images (below 300 dpi).
● Incorrect selection of product, design template, quantity, stock, and finishing options.
● Improper movement of text, placement of uploads or dimensions, and sizes of uploaded files.
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